FAQ’s – Policies

FAQ’s – Policies

How do I make an appointment?

All appointments are scheduled online at via Schedulicity (online or mobile phone app).   Each client has their own profile, and responsible for scheduling and canceling to avoid charges.

Massage sessions scheduled by appointment onlyNO WALK-INS ACCEPTED and pricing subject to change.  Same day appointments are subject to availability.  Therapist may refuse service for ANY reason.

CLICK HERE to:https://www.schedulicity.com/scheduling/MDBVD2

PRINT and Complete the HEALTH HISTORY QUESTIONNAIRE in advance to save time.

What are the benefits of massage?

There are many benefits, all of which enhances one’s physical, mental, and emotional self.

  • Increases circulation, allowing the body to pump more oxygen and nutrients into tissues and vital organs
  • Stimulates the lymph system
  • Relaxes and softens injured or overused muscles
  • Reduces muscle spasms and cramping
  • Increases joint flexibility and range of motion
  • Reduces recovery time for strenuous workouts and eliminating subsequent pains
  • Releases endorphins to control and relieve pain
  • Provides stretching and increasing muscle tone for atrophied muscles

Why ask about our body health at each massage session?

At the beginning of each massage session, we need to be aware of any changes with your body since your last massage, any major concerns regarding your body’s health, lifestyle changes, new injuries, or surgeries, and what areas you feel need more attention during your appointment.  Based on the information provided, a plan is formulated, and a customized massage is developed.

Cancellation/No-Show Policy

Emergencies happen, I understand.  Please send a quick communication letting me know you won’t be coming to your appointment.  I only charge if no communication is sent regarding cancellations.  No-Shows are charged 25% of the appointment value.

Discounts Offered

Birthday Club

During your birthday month, receive $10 off your massage session.  Discount expires 45 days after your birth date.  Gratuity not included.


Refer a new client, and receive a $10 discount towards your next appointment.


Pre-paid packages are available in 4 or 12 packs.  Discounts vary.  Transferrable to family and friends.  4 packs NEVER expire.

12 packs EXPIRE after 12 months, special package pricing expires, and remainder of session value is applied to future massage sessions.

Standard Practices

While cleanliness and sanitation are of the upmost importance, therapist does not guarantee, even with the best quality cleaning, that you will not contract a contagion, whether cold or flu, allergens, etc.  Please read the following disclaimer prior to entering facility:

In consideration for becoming a CLIENT of My 360 Massage (OFFICE), I agree to and acknowledge the following ASSUMPTION OF RISK AND RELEASE OF LIABILITY AGREEMENT:

1. I am not experiencing any of the following symptoms:
Severe coughing, sniffling or sneezing
Temperature at or above 100.4˚, body aches or chills
Open wounds, cuts, abrasions or infected skin
High risk thrombosis or blood clotting with anti-coagulant medications such as: Heparin, Apixaban (Eliquis), Dabigatran (Pradaxa), Edoxaban (Savaysa), Enoxaparin (Lovenox), Rivaroxaban (Xarelto), Warfarin (Coumadin)
Anti-psychotic medicines, PTSD, bipolar psychosis, schizophrenia or
paranoid conditions.
High risk pregnancy without doctor’s release
Lymphedema, or edema resulting in liver/kidney disease, infection/trauma, or
pregnancy toxemia

If symptoms described above occur at arrival of OFFICE or during my massage appointment, the massage therapist will discontinue my appointment, at no charge. If ailments, medications or pre-existing conditions are not disclosed at the time of CLIENT appointment(s), OFFICE is NOT HELD LIABLE for any issues or problems arising after massage therapy appointment.

2. I fully understand and appreciate both the known and potential risk factors of using the OFFICE facilities (bathroom, reception area, treatment room), equipment (massage table, chairs), and services (massage therapy which includes direct skin contact) and acknowledge that the use thereof by me may, despite the OFFICE’S reasonable efforts to mitigate such dangers, result in exposure to any flu viruses or contagions.

3. I understand and acknowledge that the OFFICE cannot guaranty my safety or immunity from ANY flu viruses, contagions, or flu-like infections.  If I feel ill or develop any of the symptoms mentioned above, I will cancel my appointment.

4. In compliance with ADA and CDC, eye, nose or mouth protection (PPE) MAY be worn inside or outside OFFICE premises, by CLIENT or OFFICE. Should CLIENT or OFFICE choose not to wear PPE, the CLIENT or OFFICE will understand the implications of a health condition, exemption status, covid-19 negative status, or personal choice, which prevents me from wearing one. CLIENT reserves the right not to enter or have services performed at OFFICE. OFFICE reserves the right to refuse service(s), for any reason, at any time.

5. As a sovereign individual, the OFFICE is not responsible for your health or in charge of your personal, or medical needs. In the event of an emergency, OFFICE will call 911. OFFICE is certified in CPR and basic FIRST AID and should the occasion arise, I will allow OFFICE to mitigate the emergency until medical help arrives.

6. I have carefully read, understand and fully AGREE to the terms of the ASSUMPTION OF RISK AND RELEASE OF LIABILITY AGREEMENT.

Standards of Practice and Code of Ethics

Visit the National Certification Board for Therapeutic Massage & Bodywork Standards of Practice and Code of Ethics followed at My 360 Massage.